ORDERING & PAYMENT
Frequently Asked Questions
How do I buy or place an order?
Our online store is continuously being updated and may not yet display every available product.
You may:
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Purchase any listed product directly through the website checkout, or
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Place an order by email at digcomdesigns@hotmail.com or through the Contact Us tab if you already have our catalogs and the corresponding Item Numbers (Item#) ready.
Item numbers are required to process email orders accurately.
Payment & Delivery
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Payments are accepted worldwide via PayPal, using any major credit card.
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Products purchased through this site or DigCom Designs US are delivered as digital PDF files.
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No physical shipping charges apply to digital products.
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Files are delivered by email, using the email address associated with your PayPal account unless otherwise requested.
Digital Download Availability
Digital downloads are available to customers in:
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United States
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Canada
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United Kingdom
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Europe
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Australia
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New Zealand
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Africa
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Asia
Mexico, Central America, and South America
Customers in these regions must place orders by email and are restricted to printed products only, with applicable shipping costs.
Digital downloads are not available for these regions.
Returns & Refunds
Because all DigCom Designs products are digital downloads, no returns or refunds can be offered once files are delivered.
This is standard practice for downloadable products, as it is not possible to verify whether files have been copied prior to a return request.
DigCom Designs is not responsible for:
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Printer setup errors
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Paper choice
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Assembly methods
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Final build results
Each model includes specific printing and building recommendations to help ensure success.
Product & Modeling Questions
What type of products are these?
All DigCom Designs products are papercraft models.
They are printed on high-quality paper and transformed into detailed 3D models through cutting, folding, and gluing.
These are not standard office-paper models.
For best results, matte photo paper or presentation paper is required.
Are these models durable?
Papercraft models are lightweight and highly detailed, but they are still made of paper.
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As static display models, they can last many years.
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Keep models away from:
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Direct sunlight
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High humidity
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Areas where they may be bumped or rubbed
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They are not intended to replace plastic, resin, or metal models in terms of impact resistance.
Can I handle or move them on my layout?
Yes.
Once assembled, the models are rigid and suitable for normal layout handling, including placing and removing loads.
They are paper—not fragile decoration—but reasonable care is required.
Age Recommendation
DigCom Designs models are not recommended for children under 8 years of age.
Small parts and paper components may present a choking hazard. Adult supervision is advised for younger builders.
Printing & Materials
Do I need special printers?
No.
Both inkjet and laser printers, home or professional, work well when properly configured.
Correct printer settings are critical to maintaining accurate scale and proportions.
Do some models require additional parts?
Yes.
Certain advanced models require third-party parts, such as:
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Wheels
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Axles
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3D-printed or plastic components
These parts are sold separately and are clearly noted in the product description.
This makes some DigCom Designs models hybrid builds (paper + external components).
Sharing, Copying & Copyright
Can I share, sell, or give away the files?
No.
You may not:
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Share download links
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Share PDF files
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Share printed sheets
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Sell or distribute built models as a business
Each model represents many hours of research and design. Unauthorized sharing directly impacts the ability to continue producing new models.
Free sample models are provided and may be freely distributed.
Club purchases & group sharing
Bulk purchases intended for copying files among club members are not allowed and are considered copyright violations.
Violations may result in:
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Permanent bans
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Public notice
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Reporting to the appropriate authorities
Can I modify the files?
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Editing original files is not permitted.
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Custom versions may be requested directly from DigCom Designs.
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Kit-bashing built models is allowed and encouraged for personal use.
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If you have a question you believe should be added here, please contact us through the Contact Us tab.
—
Carlos Rodriguez
DigCom Designs